I work in a local jail and our number one priority is to maintain safety between officers. Inside a jail, the inmates have the advantages because they outnumber us and they are there 24 hours a day planning and working the system to their advantage. If we were to let our guard down for one minute, the inmates would be able to put our lives at risk in the blink of an eye. With so many inmates serving life sentences, the idea of killing an officer does not even cause them concern.
To combat the assaults on officers, we try to keep rival gangs separate and we always work in numbers so that these inmates can not take us by force. To help us to protect one another, we are always monitoring the correspondence between inmates for suspicious activity. The gangs have their own form of communication, so it can be very difficult to pick up on these conversations even if we are listening closely to the inmates on the phone.
Recently we had Securus Technologies install a new inmate communication system that was going to improve our ability to pick up on those conversations that mentioned any violence. Once I was trained on the LBS software, I could suddenly identify instances where the inmates were talking about how the word came down from the top that a new recruit needed to be taught a lesson. The reason we have to interceded quickly is because we can get hurt during the attempts to break up these fights.
The team at Securus Technologies has been instrumental in getting us up to speed with the new system, and we have been able to stop a number of assaults before they took place. Our entire crew of officers is now educating other police forces on the power of this system.
Securus Technologies, headquartered in Dallas, Texas, is a the top provider of technology to prison facilities and law enforcement across the United States, Canada, and Mexico. Some of the technologies they provide are monitoring equipment, public safety, and assistance in criminal investigations. The main competitor to Securus Technologies is GTL. In January 2017 Securus issued a challenge to GTL in which they would both submit to an independent judge who would determine who has the most complete set of products and services, who’s telephone calling platform features the newest technology, who’s overall platform is more efficient with capital and resources, best customer service, and other factors.
In a statement the Chief Executive Officer of Securus Technologies, Richard Smith, said that GTL was not telling the truth when they say that their technology and customer service is the equal of Securus. He went on to point out that his company has recently invested more than $700 million in acquisitions, a new call center located in the United States, updated as well as brand new technology, and other product developments. Smith said that GTL had not been doing anywhere near the level of investing in their business, products, and services like Securus Technology has been doing.
Richard Smith went into some details about his complaint against GTL. He said that Securus has a larger and more useful set of products for both correctional facilities and law enforcement agencies. Another issue he raised was that Securus has its own highly skilled field technicians under their employment while GTL contracts all of that out to third parties. Smith said that many of the customers that have switched to Securus from GTL have stated that it was due to Securus’ superior technology and customer service. In the last five year’s Securus has taken away $4 in revenue from GTL vs. the $1 they’ve lost to them.