Securus Technologies, headquartered in Dallas, Texas, is a the top provider of technology to prison facilities and law enforcement across the United States, Canada, and Mexico. Some of the technologies they provide are monitoring equipment, public safety, and assistance in criminal investigations. The main competitor to Securus Technologies is GTL. In January 2017 Securus issued a challenge to GTL in which they would both submit to an independent judge who would determine who has the most complete set of products and services, who’s telephone calling platform features the newest technology, who’s overall platform is more efficient with capital and resources, best customer service, and other factors.
In a statement the Chief Executive Officer of Securus Technologies, Richard Smith, said that GTL was not telling the truth when they say that their technology and customer service is the equal of Securus. He went on to point out that his company has recently invested more than $700 million in acquisitions, a new call center located in the United States, updated as well as brand new technology, and other product developments. Smith said that GTL had not been doing anywhere near the level of investing in their business, products, and services like Securus Technology has been doing.
Richard Smith went into some details about his complaint against GTL. He said that Securus has a larger and more useful set of products for both correctional facilities and law enforcement agencies. Another issue he raised was that Securus has its own highly skilled field technicians under their employment while GTL contracts all of that out to third parties. Smith said that many of the customers that have switched to Securus from GTL have stated that it was due to Securus’ superior technology and customer service. In the last five year’s Securus has taken away $4 in revenue from GTL vs. the $1 they’ve lost to them.